Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

10Kg – £7.75
20Kg – £7.75
30Kg – £15
40Kg – £15
50Kg – £22
60Kg – £22
70Kg – £29
80Kg – £29
90Kg – £36
100Kg – £36
110Kg – £43
120Kg – £43
130Kg – £48
140Kg – £48
150Kg – £50
160Kg – £50
170Kg – £50
180Kg – £50
190Kg – £50
200Kg – £50
Over 200Kg – Call for quote

 

*Free delivery is available within 10 miles of our base in Taplow, SL6 0PT.  Please select Free Delivery/Collection when you place your order and we will be in contact to arrange.
For all deliveries over 200Kg, please call for a quote
Collection from our depot in Taplow, Berkshire is also available with prior notice.  Please contact us to arrange.

 

Which payment methods are accepted in the Online Shop?

We Accept Visa & Mastercard Debit and Credit Card payments as well as Paypal

How long will delivery take?

All our parcels are shipped using ParcelForce48, and we aim to dispatch within two working
days of your order. Local deliveries should also be on your doorstep within 3 working days

How secure is shopping in the Online Shop? Is my data protected?

Yes. Wood Junkies never actually see your un-encrypted credit card number or expiration date flow through the servers. Your credit card information is securely sent directly from your browser to the Braintree payment gateway servers for secure storage, or is encrypted in-browser or in-app before it ever touches our web servers. Wood Junkies does not have the necessary key to decrypt that information once encrypted.

Card data is stored in our databases in an encrypted form using industry-standard and well-studied encryption algorithms. Once stored, we are never able to retrieve your credit card number, and instead use an opaque token to reference the card for your future payments

What exactly happens after ordering?

After completing an order, you will be emailed a confirmation, at which point the order then comes to us for processing.

We will pack and either arrange for collection by ParcelForce or deliver locally.

Do I receive an invoice for my order?

You receive a confirmation email of your order

Phone Us

JP Delport: +44 (0)779 138 0210

Emma Delport: +44 (0)798 086 1841 

Send us an email

Find us

Wood Junkies Ltd
West Farm
Lake End Road
Taplow
Berkshire
SL6 0PT
UK